Refund & Exchange Policy
At Cherybag, customer satisfaction is important to us. Please read our refund and exchange policy carefully before placing an order.
Exchange Policy
We offer a 7-day exchange policy, which means you have 7 days from the date you receive your item to request an exchange.
To be eligible for an exchange, the item must be:
- In the same condition as received
- Unworn and unused
- In its original packaging
- Accompanied by a receipt or proof of purchase
A 10% restocking fee will be charged on all approved exchanges.
To initiate an exchange, please contact us at cherybagteam@gmail.com. If your request is approved, we will provide you with return instructions and shipping details. Items sent without prior exchange approval will not be accepted.
For any exchange-related questions, you may contact us at cherybagteam@gmail.com.
Whatsapp No- +91 7600 884 718
Return Policy
We accept returns within 3 days of receiving your order. Please note that original shipping charges are non-refundable, and a 10% restocking fee will be deducted from the refund amount.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition and packaging
- Include the receipt or proof of purchase
To request a return, please email us at cherybagteam@gmail.com. If your return is approved, we will provide instructions on how and where to send the item. Returns sent without approval will not be accepted.
Damages & Issues
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
Sale items and discounted products are non-returnable and non-refundable.
